Transparent refund terms for all our services
We aim to provide high‑quality services and maintain transparent refund terms. This policy applies to all digital, operational, and administrative services provided by OPER.
Full Refund: If a service is cancelled before work has begun and at least 10 days before the scheduled start date, you will receive a full refund.
After Work Begins: If a cancellation is made within 10 days of the start date, or after work has started, the payment is generally non‑refundable.
Important: Refunds are not provided for time already allocated, work completed, or leads delivered.
Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If our services fail to meet a consumer guarantee (for example, they are not provided with reasonable care and skill, are significantly different from what was agreed, or are not delivered within a reasonable time), you may be entitled to a remedy such as:
Your rights under Australian Consumer Law are protected regardless of any commercial terms outlined in this policy.
If you believe there is a problem with the service provided, please contact us as soon as possible so we can review the issue and work towards an appropriate solution.
We're here to help resolve any service concerns
Last updated: December 2024