Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.

This website is operated by OPER (ABN 41 673 954 008), an Australian business providing outsourced operations and support services to businesses.

We collect only the information necessary to deliver our services, which may include:

• Name and contact details (such as email address, phone number, and business details)
• Project and account information you provide to us
• Payment information processed by our payment providers
• Technical data such as IP address, browser type, and basic analytics data when you use our website

Important: Payment information processed through Apple Pay or other third‑party payment gateways is handled directly by those providers and is not stored on our servers.

We use your information to:

• Deliver, manage, and improve our services
• Communicate with you about your project, account, or enquiries
• Process secure payments and manage billing
• Maintain our business records and comply with legal or regulatory obligations

Our website may use cookies and similar technologies to operate, remember your preferences, and understand how visitors use the site. You can usually disable cookies in your browser settings, but this may affect how the site functions.

We do not sell your personal information. We only share it with:

• Essential service providers who help us deliver our services (such as hosting providers, CRMs, email and messaging tools, payment processors, and analytics tools)
• Professional advisers (such as accountants or legal advisers) where required
• Government or regulatory authorities where we are legally required to do so

These third parties are only given the information they need to perform their services and must handle your data securely and in line with applicable privacy laws.

We use industry‑standard security measures to protect your information from unauthorised access, misuse, or loss. Your data may be stored on secure servers in Australia or in other countries, and we take reasonable steps to ensure that any overseas providers protect personal information appropriately in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

We keep your information only for as long as necessary to provide our services, meet legal, accounting, or reporting requirements, and then securely delete or anonymise it.

You may contact us at any time to:

• Request access to the personal information we hold about you
• Ask for corrections if your information is inaccurate or incomplete
• Request deletion of your personal information where applicable law allows

If you have any questions or concerns about how we handle your personal information, or if you wish to make a privacy‑related complaint, please contact us at admin@oper.com.au or +61 452 303 670. We will respond within a reasonable time.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The "Last updated" date below tells you when it was last revised. Your continued use of our website or services after changes are posted means you accept the updated policy.